Cisco VOIP Collaboration/Network Engineer Riyadh, Saudi Arabia

    Jobs in ICT Information Communication Technologies in Saudi Arabia
    Jobs in ICT Information Communication Technologies in Saudi Arabia
    Verified Listing
    • Full Time
    • Saudi Arabia
    • Applications have closed

    Abacus Technology Corporation Company Location Riyadh

    Cisco VOIP Collaboration/Network Engineer Riyadh, Saudi Arabia


    Job Opportunity in Saudi Arabia

    Job Summary:


    Descriptions of the Job Role
    • Provide day to day support for voice/video endpoints, Jabber clients, Call Manager, Cisco Unity, Cisco Unified Presence and voice routers.
    • Work voice/video trouble tickets and projects as directed, work with Help Desk and supporting work centers to restore customer service outages in a timely manner in accordance with established SLA.
    • Monitor network conditions and proactively work to restore services in the event service degradation is identified prior to customer generated ticket.
    • Participate in the planning and design of upgrades or enhancements for the existing infrastructure.
    • Install, configure, troubleshoot, test, and maintain voice/video-related hardware and software.
    • Assist in troubleshooting Cisco VTC equipment with offsite VTC bridge.
    • Maintain multiple TDM voice routers: design, implement and test changes to call flow to include route patterns dial peers, call restrictions, and translation patterns.
    • Test and evaluate voice/video systems to eliminate problems and make improvements.
    • Work with remote point of escalation to troubleshoot and restore voice/video services to include devices that may exist outside of your administrative control including but not limited to, onsite DSN CUBE, upstream call routing, adjacent TDM and CUBE routers.
    • 5+ years experience supporting IP voice/video.
    • Bachelor’s degree in a related field.
    • Must be CCNA Collaborations certified. Must be able to meet DoD 8570 requirements for IAT Level II (e.g. Security+, CCNA-Security). CCNP Collaborations certification desired.
    • Extensive experience with Cisco Unified Call Manager, Cisco Unity, Cisco Unified Presence, and DISA STIGS.
    • Familiar with 802.1x, QoS, call handlers, call auditing and billing software, VMWare, Cisco IOS, routing, switching, and trouble ticket systems.
    • Knowledge of ancillary A/V equipment associated to conference room VTCs to include AMX and Crestron A/V switches strongly desired.
    • Experience with Risk Management Framework and DISA STIG compliancy procedures is a plus.
    • Must be a US citizen, hold a current Secret clearance, and be willing to live and work in the Kingdom of Saudi Arabia.

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